Ans1. Once you have entered all of the information required we send you an email with simple instructions, a reference, our full postal address and a copy of the agreement. If you need further assistance please see our help page.
Ans2. New models are being released everyday and whilst we try to keep up with manufacturers sometimes we will need to update our system with your shiny new phone. Please help by emailing us sales@mobilephonebuyer.net and we will give you a price for your phone and update our system.
Ans3. No. We have a FREEPOST address for you to send your phones in to us. However, if your phone is valuable we always recommend using recorded post or special delivery. Unfortunately we cannot refund your postage costs for using these services please read our terms & conditions.
Ans4. There is no limit. All we ask is that if you are sending several phones to contact us first as we may be able to provide a courier at no extra cost.
Ans5. Please send everything you have. Including the box, charger, manual and any accessories as we can recycle these too. If you don’t have them, don’t worry. We will accept handsets on their own.
Ans7.You can track your order with us online at anytime. We also send an email confirming receipt of your phone the moment it is received.
Ans8.We guarantee payment within seven days. We transfer the money directly to your bank account by BACS. (Bank details required).
Ans9.Once you have completed the online process and we have sent you a confirmation email the order is valid for fourteen days. After this the price may alter. Please read our terms & conditions.
Ans10.If you are having difficulties and need help please see our help link.
