| Your phone must switch on, make and receive calls and all aspects of your phone must be completely functional. i.e bluetooth, camera, video etc. |
| If you phone arrives in a faulty condition we will contact you immediately and make a reduced offer to buy your phone. We can always return the phone to you but at your cost. |
| Your phone must not have any physical damage unless stated and agreed. |
| Quotations are valid for fourteen days. |
| If you have the box, charger and accessories with the phone please send them to us. Although this does not increase the value of your phone we can recycle them too. |
| Please use our FREEPOST service if your phone is not valuable and obtain a certificate of posting from your post office. If you want to send it to us using Recorded post or Special Delivery the address the address is provided with our confirmation email. Unfortunately we cannot refund your postage costs. |
| Please ensure that you obtain proof of postage, as we cannot be held responsible for items being lost, damaged or stolen and always recommend using recorded post or special delivery. |
| Please carefully package your phone making sure that the charger cannot damage the phone in anyway. You can do this by using bubble wrap and a padded envelope. |
| We do not under any circumstances buy blocked or barred phones as these phones have been reported lost or stolen. |
